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Privacy Policy

Privacy Policy

The Portuguese Cellar Ltd

Our Contact Details

Name: Cristiane Picoli Harrison
Address: 16 Thistlefield Close, Bexley, England, DA5 3GJ
Phone Number: +44 (0) 20 8191 0197
E-mail: cris@theportuguesecellar.com
Website: https://www.theportuguesecellar.com

Why The Portuguese Cellar Ltd Collects Personal Information

In the normal course of our business we collect personal information to enable us to conduct business with you, our customers and / or people seeking information and advice about about our products.

The Type of Personal Information We Collect

WEBSITE ENQUIRY

Why do we collect?

You fill in our contact form or otherwise request advice and / or marketing and news

What we collect

• Name
• Email address

WINE PURCHASE

Why do we collect?

Whenyou make a purchase from the Wine Store on our https://www.theportuguesecellar.com website or any other means

What we collect

Recipient of the wine purchase:

• Full name
• Email address
• Shipping address
• Telephone number

Purchaser or the person being billed if different to the recipient:

• Email address
• Telephone number
• Billing address
• Payment card number
• Expiry date
• CVC number

How We are Provided with Your Personal Information

Most of the personal information we process is provided to us directly by you and the tables below detail the information collected and our lawful basis for collecting it and processing it as defined by the UK GDPR or subsequent data protection regulation or law.

WEBSITE ENQUIRY

Our contact form on our https://www.theportuguesecellar.com website was completed or you otherwise requested advice and / or marketing and news information.

Information collected

• Name
• Email address

Why was it collected?

To enable us to respond to your enquiry

Lawful basis

Legitimate Interest

Information collected

• Name
• Email address

Why was it collected?

You asked for and / or consented to receiving marketing information from us

Lawful basis

Consent

WINE PURCHASE

A purchase of wine was made through our website or in person.

Information collected

• Full name of recipient of the wine
• Address of the recipient of the wine
• Email address of the recipient of the wine
• Telephone number of the recipient of the wine

Why was it collected?

To enable us to deliver the wine to the correct person

Lawful basis

Contractual obligation

Information collected

• Full name of purchaser
• Billing address
• Email address of the purchaser
• Telephone number of the purchaser
• Payment card number
• Expiry date
• CVC number

Why was it collected?

To enable us to invoice the purchaser of the wine and obtain payment.
To maintain accounting and tax records with HMRC.

Lawful basis

Contractual obligation & legal obligation

ADDITIONAL ANONYMISED INFORMATION

Additional information is collected by us indirectly from cookies on our https://www.theportuguesecellar.com website to make the website work and work more efficiently, analyse how our website is used and to improve your visitor experience. Cookies are small text files that are placed on your computer by you visiting our website.

Please see our cookie policy that will inform you of the cookies we use and enable you to control what cookies you accept and consent to.

Anonymised information means you cannot be identified as a living person from this information.

Anonymised information

The device used to access the website.

Why do we collect it?

To track your use of our website from different devices.

Anonymised information

Anonymised user ID

Why do we collect it?

To track your use of our website from different devices.

Anonymised information

Anonymised user ID

Why do we collect it?

To track you to social media to display relevant adverts on social media.

Sharing of the Personal Information we Collect

We may share the personal information we collect with the following organisations and the table below details the information we may share, who with, where and what the are adequate data protection controls in place.

The Information Commissioner’s Office (ICO) Standard Contractual Clauses (SCC’S) are contractual clauses the ICO says should be in contracts with companies based in third countries. Third countries are, for example, the USA where data protection regulation is not to the same level of protection as offered by the UK GDPR.

PAYMENT INFORMATION

Information

• Full name
• Billing address
• Email address
• Telephone number
• Payment card number
• Expiry date
• CVC number

Who shared with

Stripe.com

Why

Payment procesor

Country

USA

Data Protection Adequacy

ISO SCC's

OTHER INFORMATION

Information

Anonymised user ID

Who shared with

Google

Why

Analyse how visitors use our website

Country

USA

Data Protection Adequacy

ISO SCC's

Information

Anonymised user ID

Who shared with

Google

Why

Analyse how frequently a visitor visits our website

Country

USA

Data Protection Adequacy

ISO SCC's

How The Portuguese Cellar Stores Your Personal Information

Wehave implemented appropriate technical and organisational security measuresdesigned to protect the security of any personal information we process.However, please also remember that we cannot guarantee that the internet itselfis 100% secure. Although we will do our best to protect your personalinformation, transmission of personal information to and from The PortugueseCellar website is at your ownrisk. You should only access the services within a secure environment. 

How Long The Portuguese Cellar Retains Your Personal Information

CUSTOMER INFORMATION

Information

• Full name
• Billing address
• Email address
• Telephone number

Why we retain it

• Statutory accounting regulation.
• To enable delivery to you.
• Marketing to you.

How long for

7 years after last transaction

Information

• Payment card number
• Expiry date
• CVC number

Why we retain it

Not retained after payment completed with payment processor Stripe.com

How long for

Not retained – details are automatically deleted by Stripe.com

RECIPIENT OF OUR WINE

Information

• Full name of recipient of the wine
• Address of the recipient of the wine
• Email address of the recipient of the wine
• Telephone number of the recipient of the wine

Why we retain it

We do not retain any information of the recipient of our wine if the details are different to the purchaser

How long for

Not retained – we delete the information after delivery

WEBSITE ENQUIRY

Information

• Email address

Why we retain it

Marketing to you if you have provided consent

How long for

2 years. We will contact you to renew consent. If you do not provide it we will delete your information.

YOUR DATA PROTECTION RIGHTS

Underdata protection law, you have rights including:

Your right of access
- You have the right toask us for copies of your personal information.

Your right to rectification
- You have the right toask us to rectify personal information you think is inaccurate. You also havethe right to ask us to complete information you think is incomplete.

Your right to erasure
- You have the right toask us to erase your personal information in certain circumstances.

Your right to restriction of processing
- You have the right to ask us to restrict the processing of your personalinformation in certain circumstances.

Your right to object to processing
- You have the the right to object to the processing of your personal informationin certain circumstances.

Your right to data portability
- You have the right toask that we transfer the personal information you gave us to anotherorganisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make arequest, we have one month to respond to you.

Please use the contact details at the top of this Privacy Policy if you wish to make arequest.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Name: Cristiane Picoli Harrison
Address: 16 Thistlefield Close, Bexley DA5 3GJ, England
Phone Number: +44 (0) 20 8191 0197
Email: cris@theportuguesecellar.com

If you are not happy with the resolution we offer you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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