Terms & Conditions

Postcode Delivery Restrictions

The Portuguese Cellar are not currently able to deliver to the following postcodes: AB / BT / DD / DG / HS / IM / IV / KA / KW / KY / PA / PG / PO/IOW / TD / ZE

Our contract with you

Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods or services to you. At the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.

Description & Prices

The description and prices payable for the items or services that you order are set out in our shop price list. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, in the case where we are not despatching an item, within 7 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the event that an item has been over charged a full refund of the difference will be given.

We reserve the right to change our prices.

Prices listed for wines are quoted per bottle, unless otherwise stated. A case is equivalent to 6 x 75cl. bottles. Prices are subject to currency and market fluctuations, changes in duty as well as stock remaining unsold.

How to Pay

We accept Visa and Mastercard. Credit cards are always debited in UK pounds sterling. Please note that payment will be taken in full at the time of ordering.

Receipt of Goods

Deliveries should be signed for as ‘Not Examined’ and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should always arrive within 6 working days of the date of order. Contact us on +44 (0) 20 8191 0197 or email cris@theportuguesecellar.com

Substitutes / Availability

All wines are subject to availability. When selecting the wines from our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock although we will call you first before delivering a substitute (of equal or higher value) to the wine you have ordered. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.

Ownership

All wines and other goods ordered remain the property of The Portuguese Cellar Ltd until payment is received in full.

Limitation of Liability

The Portuguese Cellar Ltd are not liable for any loss of condition or decline in market value due to natural processes.

Change of Address

It is the responsibility of customers to notify us promptly of any change in their contact details.

Applicable Law

These Terms and Conditions will be subject to the laws of England. We will try to solve any disagreements quickly and effciently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England.

Nothing in these terms and conditions limits or excludes your statutory rights as a consumer.

Return of Goods / Cancellation

Orders for goods may be cancelled within 14 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A charge of £15 for collections will be payable in the UK. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged.  Contact us on +44 (0) 20 8191 0107 or email cris@theportuguesecellar.com

Out of Stock Items

Occasionally products will become out of stock, however we usually get them back in stock within 4 weeks. You can still purchase items which are marked out of stock and we will contact you with an expected delivery date.